Refund & Cancellation Policy

Programmes are billed one month at a time. You can stop at any time — simply don't renew the next month. There is no cancellation fee and no long-term contract. Access to paid modules continues until the end of the month you already paid for.

If you change your mind, email us within 7 days of a payment and we will refund that month in full, provided you have completed no more than two paid modules in that period.

If a payment was taken twice, or taken for a programme you were never given access to, we refund it in full regardless of timing — just send us the payment reference.

After 7 days, or once you have worked through most of the month's material, the month is non-refundable, but you are free to not renew.

Approved refunds are sent back to the same card or mobile money wallet you paid with, usually within 5–10 working days depending on your bank or network.

Repair jobs are quoted before work begins. Diagnostic fees are non-refundable once the diagnosis is done, but parts and labour are refundable if the fault we quoted for isn't resolved.

Contact us first at support@vektechsolutions.net or +233 55 464 6762 with your payment reference. We aim to respond within 2 working days.