Help Centre
Questions, answered
Everything learners and customers ask most often. If your question isn't here, we're one message away.
Payments & subscriptions
How much does a programme cost?
Each programme is billed monthly, per course, in Ghana Cedis. You pay for one month at a time and can stop whenever you like — there's no contract.
How do I pay?
From your dashboard, open the programme and press Pay. You'll be taken to a secure checkout page where you can use a Visa or Mastercard, MTN MoMo, AirtelTigo Money, Telecel Cash or a bank transfer.
What happens if I pay late?
You get a short grace period. After that, paid modules pause until the balance is settled — your progress, notes and quiz scores are never deleted.
Where are my receipts?
Every successful payment adds a receipt to your payment history, which you'll find on the billing page from your dashboard.
Courses & learning
How are the programmes structured?
Each programme runs across five levels, from Foundation to Professional, with 15 or so modules. Every module has lessons, a hands-on lab and a multiple-choice knowledge check, and every level ends with a capstone project.
Can I try before paying?
Yes. Module 1 of every programme is free to preview so you can see the teaching style before you enrol.
Why is the next module locked?
Modules unlock in order once you've completed the previous one and scored at least 70% on its knowledge check. You can retake any check as many times as you need.
Is my progress saved?
Yes — completed modules, quiz scores, streaks and points are saved to your account and shown on your dashboard.
Repairs
How do I book a repair?
Call or WhatsApp +233 55 464 6762, or email support@vektechsolutions.net with your device and the fault. We'll confirm a quote before any work starts.
Where are you based?
We're in Winneba and serve Accra and the surrounding areas, with pickup and drop-off arranged case by case.
Refunds & support
Can I get a refund?
If you change your mind within 7 days of a payment and haven't worked through most of the month's material, we refund that month in full. Double charges are always refunded.
How do I contact support?
Email support@vektechsolutions.net or call +233 55 464 6762. You can also ask Nex, the in-app assistant, for help finding your way around.