Lesson 1Inside the Security Operations Center
A SOC is a process wrapped around people and telemetry. Alerts arrive, an analyst triages, and either closes them with a documented reason or escalates. The quality of a SOC is measured in mean time to detect and mean time to respond.
| Tier | Responsibility | Typical output |
|---|---|---|
| Tier 1 | Triage alerts, gather context, close or escalate | Documented triage notes |
| Tier 2 | Deep investigation, scope the incident | Incident timeline |
| Tier 3 / hunting | Proactive hunts, detection engineering | New detection rules |
| IR lead | Coordinate containment and communication | Incident report |
- True positive — real malicious activity; escalate and contain
- False positive — benign activity matching a rule; tune the rule
- True negative — quiet and genuinely safe
- False negative — the dangerous one: missed activity, found later during a hunt